Job Description

Overview:

We are looking for an Account Executive to join our Team in Enfield, CT.

Education and experience:

Minimum of 5 years’ Customer Service experience, Nonprofit and/or Direct Mail Industry experience, a plus.

Knowledge, Skills and Abilities:

• Effective verbal and written communication skills.
• Proficient knowledge of Microsoft Word, Excel, and Outlook.
• Excellent interpersonal skills, high standards for work quality, motivated, organized, and reliable.

Essential Duties and Responsibilities:

• Maintains a positive work atmosphere and communicates in a professional manner with customers, co-workers, supervisors and vendors.
• Communicates with customers and vendors via phone, e-mail, fax and in person for both on-site and off-site visits as required.
• Maintain detailed Client Profiles that include contact information and any other client specific requests.
• Monitors receipt of mailing components, verifies that the quantity is sufficient for the job requirements, reviews materials for compliance with postal regulations, and brings potential issues to the attention of the appropriate member of management/sales.
• Uses Midnight software to create Work Orders for various departments, generate postage requests, track postage receipts, monitor inventory history/usage, generate inventory reports, and create initial invoices for review.
• Understands the capabilities of our equipment to upsell when possible.
• Uses multi-tasking skills to manage multiple projects at various stages in the production processes and to assure that client schedules and expectations are met by maintaining a detailed and updated schedule of all ongoing jobs.
• Identifies project issues, changes or delays and communicates with appropriate production and management staff to effectively provide resolution and customer feedback.
• Consistently update and expand knowledge of postal rules and regulations. Ensure clients are in compliance with all USPS regulations and that all necessary paperwork is updated.
• Trains on inside sales responsibilities, such as making calls to their existing client base to promote and educate clients on Company’s diversified services and identifies leads.
• Works independently and with the Sales team to create Estimates.
• Supports team members through cross training to provide coverage during vacation, sick time and busy production periods as required. Perform various other job duties as assigned.

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