Job Description

We’re looking for curious, proactive professionals who thrive in environments where safety, precision, and teamwork are everything. If you’re passionate about complex systems, committed to doing things the right way, and excited to be part of a company that values your insight and encourages innovation, then this is the opportunity for you.

As a Core Operations Technician (COT), you’ll be one of the most trusted eyes and ears on the ground. You’ll play a critical role in keeping our systems running smoothly and safely—monitoring data center conditions, leading vendor operations, and acting as a first responder when something doesn’t look right. More than that, you'll help shape the future of EdgeCore’s operational excellence.

• Serve as a safety-first responder with a strong understanding of how the data center should operate, particularly in relation to critical cooling and electrical systems. During operational events, identify issues and intervene safely and effectively when systems are not functioning as intended.
• Proactively monitor data center infrastructure to detect operational issues and emerging trends that could impact performance or reliability.
• Oversee daily vendor activities to ensure all contracted work is completed safely, accurately, and in alignment with EdgeCore’s standards.
• Take shared ownership of EdgeCore’s operations playbook, actively contributing feedback and insights to refine and elevate our standard operating procedures.
• Embrace a continuous improvement mindset, bringing creativity and critical thinking to help evolve and optimize our operations program.
• Utilize CMMS (Computerized Maintenance Management System) to track and document work as prescribed.
• Manage assets, spare parts and critical tools through provided systems such as CMMS.
• Support Client IT deployments and decommissioning with power and cooling tasks.
• Author, review and utilize formal procedures in the operation of the data center. We expect our team to employ rigorous procedural formality in all critical data center operations and need people to champion the approach.
• Frequently steward, supervise, and communicate with contractors.
• Respond to customer Smart Hands requests
• Work with the Core Operations Site Manager to execute a condition-based maintenance program.
• As a COT, it is unlikely but possible to be on-call outside of normal working hours.
• Taking on other duties as assigned by EdgeCore. Job duties, roles, and responsibilities are subject to change over time.

When applying, please specify all the shifts you are interested in.

• Days: Sunday to Wednesday, 6am – 4pm
• Swing: Sun to Wed, 10:30am – 8:30pm
• Nights: Sun to Wed, 8:15pm – 6:15am

• Days: Wednesday to Saturday, 6am – 4pm
• Swing: Wed to Sat, 10:30am – 8:30pm
• Nights: Wed to Sat, 8:15pm – 6:15am

Your Experience and Qualifications

• 2-7 years of experience of working in a critical facility, not necessarily a data center.
• An empathetic person who enjoys working as part of a team.
• Basic written and verbal communication skills.
• Enjoy a work environment where the daily schedule changes often and managing the unexpected is satisfying.
• Knowledge of NFPA70E, forklift, OSHA10, and/or First Aid/CPR certifications are a plus.
• Comfortable operating hand and machine tools.

What We Offer

• This is a full-time, hourly (non-exempt) onsite position based in Santa Clara, California, and includes a performance-based annual bonus.
• Base hourly pay range is $60-75/hour, depending on experience
• Medical, dental & vision insurance coverage
• Health & Dependent Care Flexible Spending Accounts (FSAs), Health Savings Account (HSA)
• You will accrue paid time off based on regular hours worked, up to a maximum of 120 hours per year, plus 11 paid holidays
• Paid parental leave
• 401(k) retirement savings plan with a company contribution
• Company-paid life and disability insurance
• Company sponsored employee assistance and discount programs

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