Patient Service Representative *Onsite Job at IronRod Health, Santa Clara, CA

YXlUK3EyT2xPRWl5TUdONGFpL2hPeUJMWkE9PQ==
  • IronRod Health
  • Santa Clara, CA

Job Description

About IronRod Health

IronRod Health is an innovative healthcare services company that delivers premium cardiac device services via remote monitoring, in-clinic follow-ups, and hospital services. Our mission is to deliver premium care with efficient, timely service that improves patient outcomes while reducing costs and risk for physicians, hospitals, and cardiac device companies. We are a young, rapidly growing company, offering exciting career opportunities, with competitive pay and benefits. We are building a championship team and are looking for people willing to put in the hard work it takes to deliver success. To learn more about the company visit

*This role is onsite.

*Call Center Environment

The Patient Specialist position is responsible for educating patients regarding home monitors and providing on-going support.

The Patient Specialist Responsibilities would include but not limited to:

  • Meet outbound of call volume quota
  • Manage client accounts
  • Comply with HIPAA regulations
  • Accurately log daily activity
  • Provide detailed precise notations of patient conversations
  • Responsible for educating PTs regarding remote monitoring
  • Enrollment of PT information and equipment ordering
  • Technical support knowledge of remote monitors
  • Assist with remote monitor set up and maintaining connection
  • Ability to multitask and provide highest quality of service
  • Discuss general insurance coverage with patients
  • Insurance verification and check benefits

Education, Work Experience and Requirements:

  • Bilingual (Preferred)
  • Professional Communication
  • Proficient in Microsoft Office Tools
  • Minimum of 2 years of customer service and/or sales experience
  • High School Diploma or equivalent

What we offer:

  • Competitive pay, ongoing training opportunities and significant career advancement potential.

PIb06e3eac49e6-30492-37817488

Job Tags

Work experience placement, Remote job,

Similar Jobs

Ultimate Staffing

Office Assistant (Bilingual Spanish) Job at Ultimate Staffing

 ...an Entry-Level Office Assistant to support its administrative operations. This is a great opportunity for someone looking to gain experience in a professional office setting. The ideal candidate is bilingual in Spanish and English, has strong communication skills, and... 

RWDC Industries

Quality Assurance Lab Technician Job at RWDC Industries

 ...Opportunity Employer regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. We are committed to an inclusive workplace and a proud ****@*****.*** participant.... 

Maxion Corp

Work At Home Data Entry - Remote - Admin Assistant Job at Maxion Corp

 ...Join Our Team as a Work-From-Home Data Entry Research Panelist! Are you ready...  ...Flexibility at Its Best: Work part-time or full-time, from anywhere, and on a schedule...  ...schedule that fits your life. No Experience? No Problem! Comprehensive training... 

Old Orchard School

Upper Elementary Science & Math Teacher Job at Old Orchard School

 ...Teacher (Grades 4 & 5) Full-Time | Start Date: August 2025 Location: Campbell, CA Salary Range: $70,000$85,000 + Benefits School Overview Old Orchard School is an independent, coeducational JK8 school located in Campbell, California, in the heart of Silicon... 

Medical Services of America

Nurse Practitioner Hospice Part-Time/PRN Job at Medical Services of America

 ...Medi Home Health & Hospice , a division of Medical Services of America Inc., currently seeks a Part-Time/PRN Family Nurse Practitioner for our Hospice location in Chesapeake, VA. The Nurse Practitioner must have exceptional clinical skills to perform comprehensive...