Job Description

Job Responsibilities and Duties:

• Execute service team SOPs and procedural requirements; respond promptly to customer inquiries via email or ticketing systems, providing professional support. Handle pickup-related issues from merchants.
• Proactively contact merchants to follow up on uncompleted pickup tasks, such as verifying incorrect pickup addresses or unprepared orders.
• Coordinate with the dispatch team regarding pickup progress, quality, and exceptions. Provide merchants with timely updates and solutions to ensure a smooth service experience at the delivery station.
• Verify the validity of pickup PODs (Proof of Delivery) according to pickup requirements and standards.
• Make preliminary judgments on losses in merchant experience or goods value caused by pickup service providers.
• Maintain logs and compensation lists for service provider exceptions and submit compensation requests.
• Confirm settlement data based on service provider performance and compensation records, and follow up on timely payments.
• Prepare various service-related reports and analyses.

Job Requirements:

• Must have legal work authorization in the U.S.
• Bilingual in Chinese and English, fluent in both for professional use.
• Prior experience in administrative or office support roles.
• Bachelor’s degree or above.
• Proficient in Excel, PowerPoint, and other office tools.
• Excellent communication and time management skills.

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